Quintain Overview:
Quintain is an award-winning mixed-use property developer in the UK and most famous for Wembley Park, one of Europe’s largest and most exciting transformation projects where we have already delivered thousands of homes, shops, offices, restaurants, hotels and cultural venues as well as supporting a growing community of residents and workers.
This world-famous north west London neighbourhood will be the UK’s largest single site of Build to Rent homes, with over 6,000 apartments to be operated by Quintain Living by 2027. Our team already has over 3,650 exceptional Build to Rent homes within its portfolio across ten unique developments. The benefits of renting with Quintain Living includes no deposits or fees, utilities set up and ready to go, lifestyle-led amenity spaces, flexible leases, app-based tenancy management, resident events and a 24-hour service.
At Quintain we operate in accordance with our five company values: Creative, People-First, Pioneering, Sustainable and Proud and the associated behaviours foster a sense of respect, awareness and belonging across the business.
Job Purpose:
Working with teams across the business, as one of our Leasing Associates, you will deliver the front end of our customer journey ensuring we meet our Lease up targets maximising move ins whilst driving tenancy lengths.
Key Accountabilities:
- To work with the team to meet the business plan lease up goal, time scales and revenue targets whilst ensuring a good knowledge of occupancy/void levels;
- To pro-actively contact and qualify new customer enquiries, register their rental requirements, match their requirements to the appropriate apartment and book viewing tours;
- To tour potential customers, actively promoting the most relevant benefits of Quintain Living against their needs using an authentic and honest approach;
- Negotiate appropriately and close potential customers to live with Quintain Living whilst working within the businesses promotional guidelines;
- Promote and sell additional revenue generating services such as parking, storage facilities, lounge hire etc.;
- To progress all leases in a timely fashion working closely with the operations and administration teams;
- Work in close collaboration with Resident team to ensure every arrival (viewing tour and move-in) has a seamless exceptional experience;
- To support and set up leasing open days and contribute to corporate customer events where required;
- Make recommendations with regard to monthly rents and rent ability of respective apartments;
- To help develop a community within Quintain Living through fashioning and facilitating Quintain Living resident events when required;
- Build strong and enduring relationships, both internally and externally;
- Be the champion of our customers. Consistently look at ways we can improve the customer experience and journey through NPS feedback. Ensure every customer and resident have a fantastic Quintain Living experience;
- To ensure the software system is up to date and accurate at all times;
- Ensure documentation and initial payments are accurate and compliant;
- To feed back to the Leasing Manager on customer responses and headline rents.
General Accountabilities:
- Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed.
- Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company.
- At all times ensure that your understanding and skill level regarding the Company’s IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology.
- Demonstrate commitment to and align actions with the Company’s values: Creative, People-First, Pioneering, Sustainable and Proud.
- Work within the Company’s policies and procedures, governance framework and standards, as detailed on the Company’s intranet.
- Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times.
- Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions.
Qualifications/Experience/Skills:
- Be able to communicate successfully with a diverse range of people;
- Excellent time management and prioritisation skills;
- Hungry to achieve and possesses a strong desire to develop themselves;
- A team player who thrives under the pressure and can work to sales targets;
- Places the customer at the heart of everything they do;
- IT literate with the ability to learn new software skills.